Our Process

From referral to report.

No surprises, no jargon. Here is exactly what happens after you get in touch.

Referral received
We accept referrals from support coordinators, allied health professionals, participants, and families. Once received, we review promptly and confirm eligibility, funding category, and availability.
Online form or email Prompt response
Initial contact & planning
A 20–30 minute intake call with the participant and their support person or coordinator. We discuss your goals, relevant history, and what a successful outcome looks like.
Phone or video 20–30 minutes
Comprehensive assessment
Conducted in your home or preferred environment using validated, standardised tools alongside clinical observation. We assess how your disability impacts daily functioning. Typically 60–90 minutes.
In-home preferred Telehealth available 60–90 minutes
Reports & ongoing support
All reports completed within 10 business days — written to NDIS standards, detailed, and evidence-referenced. We share a draft before final submission and welcome your feedback.
10 business day turnaround Draft review included Evidence-based
Typical timeline
From referral to final report, most engagements complete within 4–6 weeks. Complex cases may take longer — we will always be transparent about timelines upfront.
Next step

Ready to start the process?

Now you know how it works. Get in touch and we'll take it from here.

Make a Referral  ↗
Next step

Ready to start the process?

Now you know how it works. Get in touch and we'll take it from here.

Make a Referral  ↗
Our Process

From referral to report.

No surprises. Here is exactly what happens after you get in touch.

Referral received
We accept referrals from coordinators, allied health, participants, and families. We review and respond promptly, subject to availability.
Prompt response
Intake call
A brief call to discuss goals, relevant history, and what a good outcome looks like for the participant.
20–30 minutes
Assessment
In-home or telehealth assessment using validated tools. We assess how disability impacts daily functioning.
60–90 minutes
Report delivered
Detailed, evidence-based report within 10 business days. Draft shared for review before final submission.
10 business days
Typical timeline: 4–6 weeks
From referral to final report. We are always upfront if a case requires more time.